Shipping, Return & Exchange Policy | FAQ's
Shipping Policy
We’re committed to getting your order to you as quickly and safely as possible. Here's everything you need to know about our shipping methods, packaging, and costs:
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Processing Time: Once you place an order, we process it within 1-2 business days. You'll receive a confirmation email when your order is on its way!
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Shipping Methods & Delivery Times:
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Standard Shipping: Delivered in 5-7 business days.
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Expedited Shipping: Delivered in 2-3 business days.
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Overnight Shipping: Delivered the next business day if you place your order by 12 PM ET.
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Shipping Costs: Shipping charges are calculated at checkout based on the method and location. We offer free standard shipping for orders over $XX. (Offer may vary.)
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Order Tracking: You’ll receive a tracking number once your order ships, so you can follow your package all the way to your doorstep.
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Address Verification: Please double-check your shipping address before you finalize your order to avoid any delays.
If you have any questions, or if there’s an issue with your order, feel free to reach out to us. We’re always happy to help!
Return & Exchange Policy
We want you to be completely happy with your purchase from VeteranStrongUSA. If for any reason you’re not satisfied, here’s what you need to know:
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Returns & Exchanges: If you’ve changed your mind about your purchase, or if there’s an issue with the product, we accept returns and exchanges within 30 days of delivery. Just make sure the items are in unused and original condition (including tags and packaging).
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How to Return or Exchange: To initiate a return or exchange, please email us at veteranstrongusa@gmail.com with your order number and reason for the return. We’ll provide you with instructions on how to send your item back.
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Refunds: Once we receive the returned product, we will process your refund to your original payment method. Please allow up to 7-10 business days for the refund to appear on your account.
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Exchanges: If you would prefer an exchange, we’ll send you a replacement item after receiving the returned product. Please let us know which size or product you’d like in place of the original.
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Shipping Costs for Returns: Return shipping is the responsibility of the customer, unless the item is defective or we made an error in the order.
We strive to make this process as simple as possible because we believe in providing a positive shopping experience. If you need assistance at any step, feel free to contact us at veteranstrongusa@gmail.com. We’re here to help!
FAQ's – Our Products
1. What is the processing time for my order?
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Orders are processed within 1-2 business days. You will receive a confirmation email when your order is placed, and a shipping notification once it has shipped.
2. Do you offer shipping outside of the United States?
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Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
3. How can I track my order?
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After your order ships, you will receive a tracking number via email. You can track your order on the Tracking Page on our website.
4. Can I cancel my order after placing it?
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Orders can be canceled only if they have not yet been processed or shipped. Please contact us as soon as possible at veteranstrongusa@gmail.com to request a cancellation.
5. What if I receive a damaged or incorrect item?
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If your item is damaged or incorrect, please contact us within 7 days of receiving your order at veteranstrongusa@gmail.com. We will either replace the item or issue a refund.
6. What is your return and exchange policy?
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We accept returns and exchanges for USA-based customers within 30 days of receiving the product. The product must be in its original condition. For more details, visit our Returns & Exchanges page.
7. Do you offer gift cards?
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We do not offer gift cards at the moment, but please check back in the future for updates.
8. How can I contact customer support?
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You can contact us via email at veteranstrongusa@gmail.com or by phone at (310) 594-8900. Our customer support team is happy to assist you.
9. How can I become part of the VeteranStrongUSA community?
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We love featuring veterans in our community! If you're a veteran and want to share your photo wearing our hat or products, email us at veteranstrongusa@gmail.com with your photo and a short testimonial. We’d love to feature you!
FAQ's – Our Equine Therapy Program
1. What is equine therapy?
Equine therapy is a therapeutic practice that involves interactions between individuals and horses to promote emotional, mental, and physical well-being. In our program, participants engage in various activities with horses to help build trust, communication skills, and emotional resilience.
2. Who can participate in the equine therapy program?
Our equine therapy program is open to all veterans and individuals seeking emotional and psychological healing. We specifically focus on veterans who may benefit from this therapy as part of their journey toward recovery, but we welcome others who are interested in improving their mental and emotional well-being.
3. What are the benefits of equine therapy?
Equine therapy can help participants with:
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Reducing anxiety, depression, and PTSD symptoms
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Improving self-confidence and emotional regulation
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Building trust, communication, and problem-solving skills
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Providing a safe, non-judgmental space for healing
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Increasing mindfulness and focus
4. Do I need any prior experience with horses?
No prior experience with horses is required. Our trained therapists and staff work with participants of all levels, from those who have never interacted with horses to those who have experience. The program is designed to be accessible to everyone.
5. How does the program work?
The program typically involves guided sessions where participants interact with horses in various ways, including grooming, leading, and riding. Activities are designed to help participants learn more about themselves and develop skills to manage emotions and behavior. Each session is led by experienced equine therapists who provide support throughout the process.
6. Is equine therapy safe?
Yes, safety is our top priority. Our staff is fully trained in both equine care and therapeutic techniques, and all horses used in the program are carefully selected for their temperament. We ensure that participants are always supported and guided through every interaction with the horses to ensure a safe and positive experience.
7. How long does each session last?
Each equine therapy session typically lasts between 45 minutes to 1 hour. The length of the program varies depending on the needs of the participant and the goals of the therapy.
8. Do I need a referral to join the program?
No referral is required to join our equine therapy program. If you're interested in participating, simply reach out to us, and we'll guide you through the enrollment process.
9. How can I get started in the equine therapy program?
To get started, contact us at veteranstrongusa@gmail.com or call (310) 594-8900 to schedule a consultation. We'll discuss your goals, answer any questions, and find the best plan for your needs.
10. Is equine therapy covered by insurance?
We recommend checking with your insurance provider to see if equine therapy is covered under your plan.
Some insurance companies do provide coverage for therapeutic programs. We can assist with any necessary paperwork or documentation if needed.
11. What should I wear to an equine therapy session?
Participants should wear comfortable clothing and closed-toe shoes or boots that are suitable for walking around in an outdoor environment. We recommend wearing long pants for safety and comfort during activities with the horses.
12. Can I bring my family or support group with me?
Yes, we encourage family and close support systems to be involved in the process when appropriate. Having a support group can help reinforce the therapeutic experience. Please let us know in advance if you'd like to include family members in your sessions.
13. How often do I need to attend equine therapy sessions?
The frequency of sessions depends on your individual needs and goals. Some participants may benefit from weekly sessions, while others may prefer bi-weekly or monthly sessions. We will work with you to determine a schedule that best supports your healing journey.
14. What happens after the therapy sessions?
After completing the program, you will have the opportunity to reflect on the progress made and receive recommendations for continued support. Many participants find that they continue to use the skills learned during therapy in their everyday life. We also offer ongoing support and resources if needed.
15. What makes your equine therapy program different?
Our program is unique because we specifically focus on supporting veterans and individuals with a history of trauma. We combine traditional therapeutic techniques with the powerful connection between humans and horses to provide a holistic, effective approach to healing.